Complaints about South East Energy Assessors must be in writing, stating the nature of the complaint and sent to our address listed below.

Address:                         Kent Innovation Centre
                                      Thanet Reach Business Park
                                      Millennium Way
                                      Broadstairs
                                      Kent
                                      CT10 2QQ

South East Energy Assessors will acknowledge receipt of the complaint in writing within 5 working days*.

South East Energy Assessors will assess the complaint and agree a suitable timescale for investigating the complaint. The timescale may vary depending on the nature of the complaint. However this will be agreed with the complainant and confirmed in writing.

South East Energy Assessors will investigate the complaint and make a decision based on the investigation.

The complainant will be informed in writing the outcome of the investigation and any decision that has been made.

The Complainant should in the first instance make the complaint to South East Energy Assessors. If having exhausted South East Energy Assessors complaints process, the complainant is dissatisfied with the outcome and feels there are grounds for taking the matter further, the complainant may refer the complaint to South East Energy Assessors Accreditation Scheme. Details are listed below.

Contact Details:                Quidos Accreditation Scheme

                                       Unit 7, Handlemaker Road

                                       Frome

                                       Somerset

                                       BA11 4RW

Phone Number:                01373 475520

* Working days are Monday to Friday, excluding bank and public holidays.

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